When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately.
Once registered, you may continue to shop in our website. For returning customers, you will just need to sign in to your registered account and continue with the shopping. To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by bank acceptable to us.
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out.
When making an order, you must follow the instructions provided when making and order or changes to your order before submitting it to the website. When an order is made, you are subjected to the terms and conditions. You are responsible to read the terms and condition when an order is submitted.
Payment can be made by Visa, Visa Debit, MasterCard, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it.
We will take reasonable care to make our site secure. All online banking transactions on this site are processed using eGHL, which is a secure online payment gateway that encrypts your details in a secure host environment.
In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site.
Vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided. Our vouchers are only valid for purchasing products online.
Kindly take note that we will process and send out all order within 24 hours after payment is received. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by destination customs clearance processes.The product will be sent to the shipping address which was provided by customer when the item was placed. Once the product is shipped, we will notify the registered email address with the tracking number.
If any cancellation of order needs to be done, please contact the headquarters at 03-92262460 immediately within business hours to ensure that the item has not dispatched yet. If the following item has dispatched, cancellation cannot be done anymore.
We offer free delivery of items over RM 100 (Only in Malaysia).For items less than RM 100, we charge RM7 for deliveries to West Malaysia and RM 10 to East Malaysia (Sabah & Sarawak)
Complaints & Enquiries
Customers may contact us at +603-92262460 (Monday-Friday, 9.30am -6.30 pm) or via email at firstname.lastname@example.org (may take up to 24 hours to reply)
We appreciate the feedback and complaints from you if there is any dissatisfaction you may have, we will handle all feedback & complaints professionally as we place a great value on consumer guarantee.
DRUM may change any aspect of this Site or its content, including the availability of any features, information, or other content, at any time without notice. The information and prices on this site are not 'live' and are updated from time to time.
Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors such as system error do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price.
Copyright & Trademarks
The name DRUM and all related trademarks, slogans and designs are validated by licensors. We owe all intellectual property and the material presented on the website. You must not use any parts of the material in the website without prior written authorization of DRUM.
We reserve the rights to change all these terms & conditions stated above without noticing anyone via online. These Terms and Conditions shall apply to all Orders and Contracts made or to be made by us for the sale and supply of our products.
Item is only allowed to be exchanged within 7 days after the received date (Item needs to be in new and unworn condition together with the original tags)
If the item needs to be exchanged for a different size, design or colour, we will grant the request for the exchange process for only ONCE. Exchanged item needs to be sent to the main headquarters of DRUM located at Block C-06-13, Pusat Komersial Southgate, Jalan Chan Sow Lin, 55200 Kuala Lumpur. This cost will need to be borne by customer, however we will ship the exchanged item back to customers for free.(For items that needs to be exchanged, customer must include returned items and the invoice/receipt that was issued)
We try our best to deliver goods of acceptable quality so the exchange policy can only be enforced only if the product is faulty upon delivery. We will then inspect the faulty products within reasonable time. To be able to claim remedies for the faulty products, we may need your help to provide detailed information regarding the faulty product.
We do not do refund policy but in certain circumstances if customers are not happy with the product, and the product need to be returned to us. We will refund customers with a store credit consisting of the value of the product. (Note: This store credit can be used to purchase items only from our online store)