To ensure customer satisfaction, we allow you to return your purchase within 7 days upon receipt for local customers.
- Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined.
- There may be a 1cm-2cm difference in our given measurements. Please allow 20% descrepancy in the product color due to lighting. In such cases, the variance may not be considered as a defect.
- For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
- Do note that customers will have to bear the costs of return shipment. All return parcels are required to be posted by registered mail.
- We do not accept returns for any sale merchandise, accessories and combo items. Please include your order invoice in the parcel you return.
- An exchange will be done if the item(s) sent to you is defective/ faulty. No refunds are allowed for any return item.
- Refund will be made in the form of a store credit if the item(s) have ran out of stock for exchange and to be offset on your next purchase. Kindly take note that the store credit is strictly non-refundable.
Also, We apologize if we had sent you a defective/incorrect item. Please take snapshot of the defective area and submit your return requests to our email firstname.lastname@example.org and we will reply you within 24 hours. Please note that we will only proceed on if the item was purchased directly from us.